PAL Business Class Cabin

PAL A330 Business Class MNL-HND | HND-MNL Review

For our anniversary celebration, we booked two ANA First Class flights that start at Haneda. To avail those flights, we had to get to Japan—and this Business Class flight with PAL is the gateway. For a better understanding of this series of flights, you can check out our review of ANA’s First Class product!

TL; DR

PAL’s Business Class product in the A330 is arguably the best regional cabin class that PAL has to offer. That being said, it’s far from the likes of Cathay Pacific or Singapore Airlines. What it has in quality of service, it usually lacks in consistency, as there are times when the crew takes shortcuts in what they’re doing.

Pros: Good seat and fairly warm service crew.

Cons: slow on-ground processes

Booking

These legs of our trip were paid in cash. I used my Metrobank Travel Visa to pay for the two flights that cost $900. I was able to accrue 2,650 miles just from my card and an additional 1515 bonus points for being a Mabuhay Elite member. In total I got 4165 miles.

Check-In

Simply checking-in took quite some time, even though we’re Mabuhay Miles members and flying Business class.

NAIA Check-In Counter

In my opinion, PAL already has decent aircraft fleet, they only need to refine a few of their kinks. One of which is their relatively slow processes on the ground.

Lounge

Mabuhay Lounge Front

The Mabuhay lounge wasn’t that crowded when we arrived, and as of our visit, there weren’t any major changes to it.

Mabuhay Lounge Interior

Look up our review of the Mabuhay lounge here!

Boarding

NAIA Boarding Area

It took us roughly 10 minutes to reach the gate where we had to board. We arrived early, and were one of the first to board the plane.

Cabin Seats and Amenities

As I’ve mentioned above, PAL’s Business class is, in my opinion, one of their best products. The business class has 18 Vantage XL seats. They are lay-flat seats arranged in a 1-2-1 configuration. Each seat has a relatively big console on one side.

Business Class Cabin

Odd-numbered window seats have their seat consoles by the window while even-numbered window seats have their consoles by the aisle—making them feel like small suites.

For middle seats, odd-numbered ones have their consoles to the right, while even-numbered ones have their consoles to the left.

Business Class Cabin

The business class cabin has a seat width of 23-inches and a generous 44-inch seat pitch.

Business Class Seat

When laid flat, the seat can reach 78-inches which is pretty comfortable.

Lay Flat Mode

The seat pitch and the bed length reach these length thanks to the foot cubbies they have.

Business Class Seat

By the seat console, you will find the seat controls. Directly above it is a small reading light.

Business Class Seat Controls

You’ll find some other controls, a USB port, audio jacks, and a universal outlet just below it.

Seat Console

The IFE screen is 18.5 inches big, which is decently good for its distance away from the seat.

Menu

Business Class Menu
Business Class Menu
Business Class Menu
Business Class Menu
Business Class Menu
Business Class Menu
Business Class Menu

Service

As soon as we got settled in, they gave us a glass of iced tea. It was sweet and simple.

Business Class Welcome Drinks

Shortly after takeoff, the food service began.  We chose the Japanese menu.

Business Class Food Service

We had everything that was included in the menu. Though there were a lot of different dishes, most of them were bland and mildly decent at best.

As usual, PAL’s service is very warm with all their kind and hospitable crew, but there were a few inconsistencies here and there. There were times when flight attendants were very attentive and others when they’re hard to call.

The Trip Back

For our flight back to Manila from Japan, there wasn’t a lot to talk about. Nothing noteworthy happened in the airport. We stayed in the ANA Business Lounge, my thoughts of which can be found in the ANA First Class Review.

That being said, during my flight back to Manila, PAL made a bad move with regards to their food service.

They served me cold food right after I woke up from my sleep. To me, this meant two things, one, they didn’t have the initiative to at least warm it up for me, and two, the food isn’t exactly fresh.

It’s these kinds of circumstances that prevent PAL from becoming one of the better airlines in Asia.

Overall Impression

These flights were not taken for comfort. They were purely for us to get access to the main highlight of our anniversary, the ANA First Class flight.

That being said, PAL’s Business class product in the A330 is still one of the more appealing ways to fly with PAL. Hopefully in the future, more improvements in both the fleet and the on-ground experience will make flying with PAL more appealing.

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